Check-in : 15:30-19:00 (16:00-19:00 in areas outside Pas de la Casa).

Check-out : until 11:00.

Free cancellation up to 30 days before check-in (on our website or directly with the agency).

A surcharge of up to €20 may apply for arrivals/departures outside usual hours.

A security deposit between €100 and €400 is required upon arrival.

Pre-authorisations are automatically released within one month. If you wish to speed up the process, you may contact us 5 days after your departure so we can release it manually.

Guests must present an identity document (Government of Andorra - ROAT).

This accommodation is non-smoking.

Bed linen, towels and Wi-Fi included.

Dishes must be clean and stored: the kitchen is not included in the cleaning service; and rubbish must be taken out (containers are located at the bottom of the building).

Assistance, activity organisation and discounts available.

Please respect the neighbours; noise and disturbing parties are prohibited. In case of a complaint reported to the agency by the police, your deposit may be retained for breaching the regulations (you may contact the police at +376 755 222).

It is forbidden to bring skis and ski boots into the apartment due to the high risk of wear. For those staying in a building without lockers, we offer a solution on the slopes.

You have 48 hours to report any discrepancy in the inventory or any existing damage to avoid liability.