Privacy Policy and Terms of Service

     

At HolidaysAndorra, we are committed to protecting your privacy and ensuring the security of your personal data in accordance with Law 29/2021, of October 28, on the Protection of Personal Data (LQPD) of the Principality of Andorra.

1. Data Controller

The controller of your personal data is:

  • Company Name: AC Apartaments
  • NRT (Tax ID): L717877E
  • Address: Carrer Béarn, 14 - Edifici Condor, baixos - Local C - AD200 Pas de la Casa
  • Email: info@holidaysandorra.com
     

2. Data We Collect and Purpose of Processing

     

We collect your personal data for the following purposes and on the following legal bases:

  • Management of the reservation and stay: To provide our accommodation services, manage your reservation, and related communications.
    Legal basis: Performance of a contract.
  • Payment for the reservation: To process the payment for the contracted services through our payment gateway (Virtual POS).
    Legal basis: Performance of a contract.
  • Legal obligations: To comply with guest registration and report the required data to the competent authorities of the Principality of Andorra.
    Legal basis: Compliance with a legal obligation.
  • Inquiries and contact: To respond to information requests received through our forms or email.
    Legal basis: Consent of the data subject.

The data collected includes: first name, last name, contact details (phone, email), nationality, date and place of birth, address, identity document, dates of stay, and IP address.

     

3. Data Retention Period

Your personal data will be kept for the duration of the contractual relationship. Once it has ended, the data will be kept blocked for the legal periods required by Andorran regulations (e.g., for tax and commercial matters) to address possible liabilities, after which it will be deleted.

     

4. Data Recipients and Transfer

     

Your data will not be transferred to third parties, except in the following cases:

  • To the banking entity and/or payment gateway provider Monei / Redsys, for the exclusive purpose of managing the payment for the contracted services.
  • To the competent authorities of the Principality of Andorra, in compliance with the legal obligations of guest registration.

Outside of these cases, your data will not be shared without your explicit consent.

     

5. Rights of the Data Subject

     

You have the right to exercise your rights of access, rectification, erasure (right to be forgotten), objection, restriction of processing, and data portability. You can exercise these rights by sending an email to info@holidaysandorra.com, attaching a copy of your identity document.

Furthermore, if you believe that the processing of your data violates your rights, you have the right to file a complaint with the Andorran Data Protection Agency (APDA).

     

6. Security Measures

     

We apply appropriate technical and organizational measures to ensure the security, confidentiality, and integrity of the stored personal data and to prevent its alteration, loss, or unauthorized access.

7. Cookie Policy

This website exclusively uses technical sessions to manage internal functionalities such as user authentication or the temporary storage of information. No tracking, advertising, or analytics cookies, whether first-party or third-party, are stored.

8. Payment Methods

Payment for services will be processed through a Virtual Point of Sale (POS) Terminal managed by Monei / Redsys, ensuring a secure and efficient transaction.

We accept the following payment methods:

  • Credit and debit cards: We accept Visa and Mastercard, including all types of virtual cards.
  • Other payment methods: You also have the option to pay via Bizum and Google Pay.

9. Cancellation and Refund Policy

A reservation cancellation will be free of charge and will entitle you to a full refund of the amount paid, provided it is communicated 30 calendar days or more before the first day of the reservation.

Cancellations notified outside this period, i.e., with less than 30 days' notice before the first day of the reservation, will not be eligible for a refund.

10. Applicable Law and Jurisdiction

All contents of this website, including texts, logos, and design, are the property of AC Apartaments and are protected by intellectual property rights. The contractual relationship and any controversy related to this website will be governed exclusively by the legislation of the Principality of Andorra.

For the resolution of any conflict, the parties expressly agree to the following: “In the event of a claim between the two parties, it will be handled by the courts of the Principality of Andorra”.

     

Last updated: August 21, 2025